NO CASH IN SPACE!
The Cercle Festival 2022 is a 100% cashless event!
To get a refund of the remaining balance on your cashless account, you can log in to your account and request a refund.
If you used cash on site to top up your cashless account, you can log in to your account and add the card on which you want to be refunded. If you didn’t create a cashless account there is still time to create it below and access the refund!
DEADLINE TO REQUEST YOUR CASHLESS REFUND: MONDAY, MAY 30 AT 11:59PM.
All the Sunday shuttles which were reserved (including the Sundays reserved on the 2 days pass) have automatically been canceled and refunded on your cashless account.
STEP 1 Register a secure cashless
account using your ticket barcode.
STEP 2 Add the amount of money that you want to charge in your account. It takes less than 2 minutes and you’ll be ready for the event.
STEP 3 When you will go to the event you will exchange your electronic ticket with a wristband that includes your preloaded money. You can skip straight to Step 5!
STEP 4 If you haven’t sorted your online account before the event, no problem! Just come back to this page and create
an account or go to the queue at the dedicated bank and add funds to your wristband.
STEP 5 Order your drink or food, tap your wristband and enjoy!
STEP 6 If there is money left on your wristband after the festival, you have two weeks after the festival to make your refund request.
DO I HAVE TO REGISTER?
No… But we highly advise it! Indeed, this will allow you to:
– Check expenses history
– Refill your account at any time on the website
– Block your account in case you loose your wristband.
HOW CAN I PURCHASE MY SHUTTLE PASS FROM THE FESTIVAL TO PARIS-PORTE DE PANTIN?
To buy your shuttle pass for Saturday and/or Sunday, you must first create and top up your cashless account to the amount of your choice. After topping up, the option to purchase your shuttle pass will then be offered to you. Keep in mind that the shuttle pass costs 9€. The shuttle ticket between the National Air and Space Museum – Paris-Le Bourget and Porte de Pantin is a return ticket only, valid from 11pm. The shuttle ticket is non-refundable, non-exchangeable and non-transferable.
SUNDAY SHUTTLES
All the Sunday shuttles which were reserved (including the Sundays reserved on the 2 days pass) have automatically been canceled and refunded on your cashless account.
WHAT HAPPENS IF I LOSE MY CASHLESS WRISTBAND?
As your account is linked to your wristband, you can block it by visiting the information point on the event area. You can get for free a new wristband which will be credited to the balance of the chip you have blocked.
Unfortunately, if you did not create an account, blocking your wristband is impossible.
HOW TO RECOVER THE BALANCE OF MY CASHLESS WRISTBAND AFTER THE EVENT?
To get a refund of the remaining balance on your cashless account, you can log in to your account and request a refund. If you used cash on site to top up your cashless account, you can log in to your account and add the card on which you want to be refunded. If you didn’t create a cashless account there is still time to create it and access the refund!
DEADLINE TO REQUEST YOUR CASHLESS REFUND: MONDAY, MAY 30 AT 11:59PM.
No refund requests will be possible after May 30, 2022; after this date, the remaining credit will be permanently lost. For technical reasons, we are not able to refund amounts under 0.50€. We also collaborate with the foundation On the Way to School, which helps underprivileged children to access education. You can help the cause by transferring a part of the remaining balance from your cashless account to the association.
For any questions, you can also contact our team at: cashless@cercle-festival.com
IMPORTANT: KEEP YOUR WRISTBAND!
You created a Cashless account: To ask for your money back, you have to connect to your account via the festival website and press the button « Reimbursement ». Your bank account will be credited at the end of the month.
You did not create a Cashless account: In order to reclaim your balance, you must create a Cashless account. It’s quick and easy: visit cercle-festival.com, and go to Cashless section. From there you create your Cashless account by filling your first name, your name, email, a password, the code that is on the back of your cashless wristband and your Bank credit card information. Once logged into your account, click the « Reimbursement » button. Your bank account will be credited before the end of the month.
Any issue or question about your Cashless account? You can contact us at cashless@cercle-festival.com
DUE TO THE POSTPONEMENT OF THE FESTIVAL, THE SHUTTLES HAVE BEEN CANCELED. HOW CAN I GET REFUNDED?
The shuttle price has automatically been turned into cash on your cashless account, to spend on the festival. If you wish to get a refund, you just have to log into your cashless account and ask for a refund. We will let you know as soon as new shuttles are planned.
DUE TO THE POSTPONEMENT OF THE FESTIVAL, I WISH TO GET REFUNDED FOR MY CASHLESS. WHAT SHOULD I DO?
To get a refund for your cashless, you just have to log into your cashless account and ask for a refund. You’ll be refunded within 1 working month following your request.
