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NO CASH IN SPACE!

The Cercle Festival 2020 is a 100% cashless event!

“Cashless” is a contactless payment system. It will facilitate your shopping during the festival.

With your wristband you will be able to buy foods and drinks at the festival.

By creating a Cashless account, you will also be able to purchase your shuttle ticket between the National Air and Space Museum – Paris-Le Bourget and Porte de la Villette. At the end of the festival, the only thing you’ll have to do to access the return shuttle (from 11pm, one way) will be to show your Cashless wristband. To buy your shuttle pass for Saturday and/or Sunday, you must first create and top up your account to the amount of your choice below, the option will then be offered to you. The shuttle pass costs 9€.

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STEP 1 Register a secure cashless
account using your ticket barcode.

STEP 2 Add the amount of money that you want to charge in your account. It takes less than 2 minutes and you’ll be ready for the event.

STEP 3 When you will go to the event you will exchange your electronic ticket with a wristband that includes your preloaded money. You can skip straight to Step 5!

STEP 4 If you haven’t sorted your online account before the event, no problem! Just come back to this page and create
an account or go to the queue at the dedicated bank and add funds to your wristband.

STEP 5 Order your drink or food, tap your wristband and enjoy!

STEP 6 If you still have money on your wristband after the event, you will have until Monday, October, 26th, 11:59 pm UTC+1 to make your refund request.

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DO I HAVE TO REGISTER?

No… But we highly advise it! Indeed, this will allow you to:
– Check expenses history
– Refill your account at any time on the website
– Block your account in case you loose your wristband.

HOW CAN I PURCHASE MY SHUTTLE PASS FROM THE FESTIVAL TO PARIS-PORTE DE LA VILLETTE?

To buy your shuttle pass for Saturday and/or Sunday, you must first create and top up your cashless account to the amount of your choice. After topping up, the option to purchase your shuttle pass will then be offered to you. Keep in mind that the shuttle pass costs 9€. The shuttle ticket between the National Air and Space Museum – Paris-Le Bourget and Porte de la Villette is a return ticket only, valid from 11pm. The shuttle ticket is non-refundable, non-exchangeable and non-transferable 

WHAT HAPPENS IF I LOSE MY CASHLESS WRISTBAND?

As your account is linked to your wristband, you can block it by visiting the information point on the event area. You can get for free a new wristband which will be credited to the balance of the chip you have blocked.

Unfortunately, if you did not create an account, blocking your wristband is impossible.

HOW TO RECOVER THE BALANCE OF MY CASHLESS WRISTBAND AFTER THE EVENT?

If there is money left on your wristband after the festival, you have until Monday, October, 26th, 11:59 p.m. UTC+1 to make your refund request.

This will be done by credit card only, and will require the 6 letters code written on the back of your cashless wristband.

IMPORTANT: KEEP YOUR WRISTBAND!

You created a Cashless account: To ask for your money back, you have to connect to your account via the festival website and press the button « Reimbursement ». Your bank account will be credited at the end of the month.

You did not create a Cashless account: In order to reclaim your balance, you must create a Cashless account. It’s quick and easy: visit cercle-festival.com, and go to Cashless section. From there you create your Cashless account by filling your first name, your name, email, a password, the code that is on the back of your cashless wristband and your Bank credit card information. Once logged into your account, click the « Reimbursement » button. Your bank account will be credited before the end of the month.

Any issue or question about your Cashless account? You can contact us at cashless@cercle-festival.com

FOLLOWING THE POSTPONEMENT OF THE FESTIVAL I WILL NOT BE ABLE TO ATTEND IN OCTOBER, HOW CAN I GET A REFUND OF MY CASHLESS ACCOUNT THAT HAS ALREADY BEEN TOPPED UP?

You can directly request a refund on your cashless Weezevent account. Following your request you will be refunded within 1 month.

For shuttle tickets, you have until May 18th to contact us via cashless@cercle-festival.com. Your money will be directly credited back to your cashless account within 1-2 business months after the claims are closed on May 18th.